About the Role

As the first point of contact for our clinic, you will play a key role in ensuring the smooth day-to-day operation of reception. You will manage appointments, respond to enquiries, and support our clinical team with administrative tasks.

Key Responsibilities

• Welcoming families and creating a positive first impression
• Managing a high volume of phone calls and emails with professionalism and warmth
• Efficiently scheduling and coordinating appointments across multiple calendars
• Processing payments and maintaining accurate records
• Managing and following up on client paperwork
• Contributing to a supportive team environment
• Building relationships with schools and external providers
• Familiarity with NDIS, Medicare, and DCP (Dept. of Child Protection) procedures
• Providing general administrative support to the clinic team

About You

• Proven experience in a front desk or reception role (essential)
• Minimum of 1+ years experience in reception administration
• Excellent phone manner and written communication skills
• Strong attention to detail and ability to multitask
• Proactive, reliable, and able to take initiative
• Able to work both independently and as part of a team
• Proficient in general office software
• Warm, professional, and engaging
• Confident in building rapport with a wide range of people
• Current DCSI clearance
• Australian permanent residency/citizenship